02-16-2019, 04:30 AM
(02-16-2019, 01:51 AM)Epg Admin Wrote: Apparently only some user are affected by this, because one of the worker servers' hard disk was filled with garbage.
Somebody is doing something that fills the disk within the shortest time.
I know what it is, but I won't tell, however I can't empty the disk, because I am not a server admin and nobody is here beside me.
If there is no space on the disk, new m3u files can't be written.
Actually somebody from those of you, who have no service, caused this.
We will empty the disk and fix the issue Saturday in the morning.
I am very sorry for this again.
Even if some of you don't believe me and think that I am having my best time with an evil laugh and glowing red eyes, I am not.
If you know who/what is causing the issue, are you going to contact the user and notify them in order to prevent ongoing issues? It would be helpful if you explain what causes the issue so other uses don't inadvertently repeat the behavior.
I'm sure that no one thinks you are having a good time or causing these issues intentionally. Your replies suggest that you are being victimized, which is really not the case. It would just be beneficial for everyone if there were proactive communications. Please don't take customer complaints personally. It's a simple business matter that customers need timely and professional communications when there are technical issues so they know issues are being addressed with appropriate urgency. This is reasonable when people are paying for a service that is expected to work 24/7. Thanks.